SOCKETCARE EXTENDED WARRANTY SERVICE PROGRAM
1 SOCKETCARE EXTENDED WARRANTY SERVICE PROGRAM
SocketCare is a service program offered by Socket Mobile, Inc. (“Socket”) that provides for the repair or replacement of Covered Products for an extended period of time. SocketCare is based on the terms of coverage under Socket’s standard Limited Warranty, with available Extended Warranty plans as defined in Section 2.3 that will extend this coverage. Socket’s standard Limited Warranty is the limited product warranty that covers each Socket product at the time of purchase and covers repair or replacement of products due to manufacturing or workmanship defects. Purchase of the Socket products must be from an authorized Socket Reseller or from Socket’s online SocketStore for this to apply. Coverage under the standard Limited Warranty is for a maximum of one year for all products. Consumables and accessories (such as batteries, cases, charge cables and cradles) are typically warranted against manufacturing or workmanship defects for 90 days. The Limited Warranty excludes damage to products caused by abuse, accident, misuse or misapplication, or repairs or modifications by third parties. The Limited Warranty is incorporated into SocketCare Extended Warranty plans including the provisions regarding limitations of liability. The standard Limited Warranty is incorporated in Appendix A to this agreement. In addition to extending the duration of coverage under the SocketCare program, additional service features are offered as defined further below.
The Coverage Term of a SocketCare Extended Warranty is calculated from the date of purchase of the Covered Product, and effective upon timely completion of registration of the product to be covered. SocketCare is available for purchase direct from Socket’s online SocketStores, or from approved SocketCare Resellers.
The terms and conditions stated herein apply worldwide and supersede all previous terms and conditions of the SocketCare program.
2. SOCKETCARE EXTENDED WARRANTY PLANS AND ELIGIBLE PRODUCTS
2.1. Extended Warranty Plans
The following SocketCare Extended Warranty plans are available:
- SocketCare Extended Warranty (3-year and 5-year terms)
- SocketCare Extended Warranty w/Accidental Coverage (3-year and 5-year terms)
- SocketCare Premium Extended Warranty (3-year and 5-year terms)
2.2. Covered Products
Products eligible for coverage (“Covered Products”) under the SocketCare Extended Warranty plans include the SocketScan 700 Series and 800 Series, and the DuraScan 600 Series and 700 Series models as follows:
- SocketScan models: S370, S550, S700, S720, S730, S740, S760, and S800, S820, S840, S860
- DuraScan models: D600, and D700, D720, D730, D740, D750, D760, D800, D820, D840, D860
- DuraSled models: DS800, DS820, DS840, DS860
- DuraWear models: DW930
SocketCare Extended Warranty plans are not available in all territories. See section “3. Availability of SocketCare Extended Warranty Plans” for regional availability.
2.3. Extended Warranty Plan Descriptions
2.3.1. SocketCare Extended Warranty plans extend the product warranty coverage under Socket’s standard limited one-year warranty coverage to three (3) years or five (5) years from date of purchase, and receives expedited repair/replacement service compared to the standard limited warranty service.
2.3.2. SocketCare Extended Warranty w/Accidental Coverage plans include the coverage specified in the SocketCare Extended Warranty plan (noted above in 2.3.1.), and for the duration of the extended coverage includes one-time accidental damage or breakage coverage. Accidental damage or breakage is damage or breakage to a device that is not attributable to manufacturing or workmanship defects and that might occur during normal usage of the Covered Product. Intentional damage or breakage is not considered accidental. Accidental damage or breakage coverage is limited by exclusions noted in Section 7. “Coverage Exclusions.” Accidental coverage does not provide coverage for loss or theft of product. Under the accidental coverage a service fee applies when making an accidental claim. The amount of the service fee varies by model of product and the year in which the claim is made. The applicable service fee amounts are shown in the following table:
Applicable Service Fees for SocketCare Accidental, One-Time Coverage Claim:
2.3.3. Accidental Damage is damage to a device that is not attributable to manufacturing or workmanship defects and that might occur during normal usage of the device. Intentional damage or vandalism is not considered accidental. Accidental damage coverage is limited by exclusions noted below;
We do not cover damage caused by improper use or the following conditions:
- Abuse (intentional damage or vandalism)
- Damage from liquids and liquid submersion
- Use beyond Socket Mobile, Inc.’s published tolerances and instructions
- Devices contaminated by radioactive or bio hazardous material
- Negligence (example: inadequate transit packing, use of wrong battery)
- Repair by an unauthorized third party
- Damages covered by other insurance, such as in a fire or flood
- Serial number labels of covered devices that have been altered, defaced or removed
- Returns of a specific device for the identical accidental breakage condition more than one time
- Serial number labels of covered devices that have been altered, defaced or removed
2.3.4. SocketCare Premium Extended Warranty plans include the coverage specified in the SocketCare Extended Warranty plan (noted above in 2.3.1.), and for the duration of the extended Coverage Term includes both the Express Service feature (described above in 2.3.2.) and one-time accidental damage or breakage coverage (described above in 2.3.3.). The security deposit requirements applicable to Express Service and the service fee for Accidental Coverage claims apply.
2.4. Tabular Comparison of Plans and Pricing
See Table 1.1: Summary Comparison of Extended Warranty Plan Features and Services, and Table 1.2: Comparison of SocketCare Extended Warranty Pricing, for a comparison of plan features and pricing.
3. AVAILABILITY OF SOCKETCARE EXTENDED WARRANTY PLANS
SocketCare Extended Warranty plans are available for purchase within 60 days of product purchase for those products covered under a SocketCare Extended Warranty plan. SocketCare Extended Warranty plans are available in the following territories: Australia, Europe (see list of countries supported), Japan, U.K., and the U.S. (lower 48 states). Europe countries supported are: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Demark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
4. COMPLETING YOUR SOCKETCARE PRODUCT REGISTRATION
When a SocketCare order is placed, a member of the SocketCare team will contact you to complete your SocketCare registration. Socket requires the serial numbers of all products covered by the SocketCare order. After the order is accepted by Socket and the Covered Product serial numbers have been provided, Socket will electronically issue a SocketCare Certificate number along with the serial numbers of the Covered Products to the email address specified on the order. The Certificate designates the SocketCare Extended Warranty plan and service that was selected. SocketCare Product registration must be completed within 30 days of purchase of SocketCare or the SocketCare extended warranty will be voided.
5. SOCKETCARE EXTENDED WARRANTY CONTRACT
A binding contract will be formed when Socket accepts an order, the Covered Product serial number and proof of purchase date information has been delivered to the SocketCare team, SocketCare registration is completed, and a SocketCare certificate has been electronically issued for the Covered Product.
Each Socket product has a unique serial number. In order for the contract to be binding, each Covered Product serial number and date of purchase must be registered. The coverage applies only to the specific Covered Products you have registered and are covered under a SocketCare Program. SocketCare coverage is not valid without a serial number and purchase date for all products covered.
Only these SocketCare Terms and Conditions apply to a SocketCare Program unless stated otherwise in writing in the SocketCare certificate.
6. REPAIR/REPLACEMENT REQUEST PROCESS
Should the need arise that Covered Product ceases to function as designed and a replacement product is needed, the process for each SocketCare Extended Warranty plans is described below.
6.1. Under all SocketCare Extended Warranty plans, in the event that a Covered Product is in need of servicing, you should:
- Register your Covered Product(s) on the support site at http://support.socketmobile.com and open a support ticket for your registered product.
- Enter a description of the issue and Socket Technical Support will provide troubleshooting assistance and/or issue a Return Material Authorization (RMA).
- Status of registered products including warranty plan and status can be viewed at the site shown above, or alternatively can be viewed at http://support.socketmobile.com/warranty-checker
6.2. For SocketCare Extended Warranty Plans (excluding Premium Extended plans) upon issuance of an RMA you’ll receive instructions on returning the non-working Covered Product to the nearest Service Center. The Covered Product returned must be accompanied by the RMA number. When shipping Covered Product to a Socket Service Center you must:
- Pay Freight to the Socket Service Center
- Ship in original packaging or equivalent
- Socket is not responsible for damage during shipping
- Do not include accessories unless requested by the Support Technician
SocketCare Extended Warranty Plans receive expedited service handling compared to Standard Warranty service. Within three (3) business days upon receipt of the Covered Product at the Service Center, Socket will ship back a certified working product (compared to seven (7) to ten (10) working days for products covered under Socket’s Standard Limited Warranty). Socket at its discretion will either repair the Covered Product to certified good working order, or replace the Covered Product with an equivalent certified product in good working order, and the returned non-working product will become the property of Socket. In the event of replacement of Covered Product, SocketCare coverage will be transferred to the replacement Covered Product for the remaining Contract Term.
6.3. For SocketCare Premium Extended Warranty plans, in the event that a Covered Product is in need of servicing, or you are claiming your instance of accidental coverage, you should:
- Register your Covered Product(s) on the support site at http://support.socketmobile.com and open a support ticket for your registered product.
- Enter a description of the issue and Socket Technical Support will provide troubleshooting assistance and/or issue an advanced exchange RMA.
- Confirmation of a security deposit in the amount of the MSRP of the Covered Product is required prior to advance shipping the replacement Covered Product.
- In the case of an accidental claim, payment of the service fee is required prior to advance shipping the replacement Covered Product.
- Upon confirmation of security deposit, Socket will within one (1) business day provide to the express shipping service for your territory, the replacement Covered Product for delivery.
- Use the shipping packaging of the replacement Covered Product and the provided free prepaid return shipping label to ship the non-working Covered Product back to the service center within ten (10) calendar days.
- Upon receipt of the non-working Covered Product, any security deposit charged in advance will be refunded. Security deposits not charged in advance will be charged after the ten (10) calendar days allowed for return of the non-working Covered Product if non-working Covered Product has not been received at the Service Center.
7. COVERAGE EXCLUSIONS
Socket does not cover damage caused by improper use or the following conditions:
- Abuse (intentional damage or vandalism)
- Damage from liquids and liquid submersion
- Use beyond Socket Mobile, Inc.’s published tolerances and instructions
- Devices contaminated by radioactive or bio hazardous material
- Negligence (example: inadequate transit packing, use of wrong battery)
- Repair by an unauthorized third party
- Damages covered by other insurance, such as in a fire or flood
- Serial number labels of covered devices that have been altered, defaced or removed
- We do not do cosmetic refurbishment such as painting or refinishing surfaces. We do not fix, replace, or reload application software. We do not replace lost products.
- We do not warrant interoperability of our products with other products under either our warranty or SocketCare programs.
The determination of whether coverage exclusions apply to a Covered Product shall be made by Socket in its sole discretion.
This limited warranty does not apply to any products not produced/manufactured by Socket Mobile, Inc, even if bundled with Socket Mobile, Inc's products.
Services not covered by a SocketCare Program may be ordered on a time and materials basis. Talk with your SocketCare representative.
8. CONSUMABLES AND ACCESSORIES
Consumables and Accessories that come with the SocketCare Products are only covered under Limited Warranty for 90 days.
9. TRANSFERABILITY OF COVERAGE
SocketCare coverage is specific to the originally registered Covered Product and may not be transferred to other products. In the event that Socket replaces a Covered Product, SocketCare coverage will transfer to the replacement Covered Product for the balance of the SocketCare Coverage Term. SocketCare coverage ownership is not transferrable.
10. WITHDRAWAL/TERMINATION
Socket may withdraw devices from this Agreement in the event Socket is unable to support the devices after a required component is no longer available for purchase on a commercially reasonable basis and there is no mutually agreed upon substitute.
Socket may withdraw devices or terminate this Agreement at any time by written notice if the other party fails to comply with any term or condition of this Agreement.
11. RISK OF LOSS OR DAMAGE
Customer is responsible for loss of or damage to Covered Product while product is in Customer’s possession and in transit to Socket. Socket is responsible for loss of or damage to Covered Product while in Socket’s possession and responsible for repaired or replacement Covered Product in transit to Customer.
12. SOCKETCARE CONTACT INFORMATION
Should you have questions about these Terms and Conditions or other aspects of the SocketCare Program, you may contact a SocketCare representative at: +1-510-933-3198 (between the hours of 8 a.m. and 5 p.m. Pacific Time)
13. DISPUTE RESOLUTION
Any questions or disputes regarding SocketCare services should be addressed to the attention of the Director of Technical Support Services at the Company’s headquarters. Legal disputes shall be heard and resolved within the State of California. In all events, English will be the governing language. The United Nations Convention on Contracts for the International Sales of Goods is specifically excluded from this contract.