• My scanner is not holding a charge.

  • My host device cannot find the reader.

  • When I read a barcode or NFC tag, no data appears on my screen.

  • My reader is no longer connected.

  • My reader frequently disconnects from Bluetooth.

  • My reader turns off randomly on its own.

  • I still can't connect my reader.

  • The iPad's keyboard won't pop up.

  • My scanner will not automatically scan barcodes.

  • I cannot download or use the Companion app to pair. What do I do?

  • My Charging Dock/Charging Stand does not charge my scanner.

  • The scanner does not scan the whole barcode when we are scanning in the Safari, Chrome or Firefox web browser. Is there something wrong with my scanner?

  • I’ve moved to a new POS system, but it doesn’t recognize my products when I scan.

  • I've paired my reader to Companion but still can't scan into Building Reports/ScanSeries.

Loading animation
Was this information helpful?

done close
Thank you for your feedback! Loading animation

Can't find the answer you need?

Please submit a hardware support request and our representatives will assist you.