Q: How do I set up my S550?

To set up the S550, please refer to the Quickstart guide .

Q: Can I use my reader in Application Mode with applications such as MS Excel, MS Word, Notes, Google Docs, or in a web browser text field?

On Apple iOS devices it's possible to use a Socket Mobile reader in Application Mode and read data into applications such as MS Excel, MS Word, Notes, or when scanning into a web-based text field. Please follow the instructions below: Download and install the Socket Mobile Companion app from the Apple App store. Launch Socket Mobile Companion and add your reader. Download and install the Socket Mobile Keyboard from the Apple App store. Launch SM Keyboard and follow the in-app instructions. Please view this walk-through video showing how to set your reader up with SM Keyboard on Apple iOS devices if needed. Note : This is currently only available on Apple iOS devices. Android capability will be added in the near future.

Q: How do I pair my Socket Mobile scanner in Application mode on my PC?

Please download and install the Companion App for Windows . Once downloaded please run the application and follow the on-screen instructions.

Q: What do the reader's beeps and tones mean?

Visit our sounds and indications page ( AU , EMEA , UK ) to hear the various reader tones and their meanings.

Question 1

How do I connect my D600 to my Apple device in Application Mode?

Accepted Answer

To configure your D600 for use in Application mode please refer to the connection profiles starting on page 10 in the User Guide.

Question 2

How do I set up my S550?

Accepted Answer

To set up the S550, please refer to the Quickstart guide Opens Worldwide site .

Question 3

My host device cannot find the reader.

Accepted Answer

Possible Cause:

Solution:

The reader is already paired with another host device.

Scanner is connected to Android

Unpair the reader. Then pair the reader and new host device.

Scanner is not connected to iOS

Possible Cause:		Solution:
The host device is too far from the reader. The Bluetooth is out of range, over 33 ft. (10m) from host device.		Move the devices closer together. The Bluetooth range is within 33ft. (10m) from host device.

Possible Cause:		Solution:
The reader is not powered on.		Power on the reader.

Possible Cause:

Solution:

Your host device does not have Bluetooth enabled.

iOS Bluetooth is OFF

Enable Bluetooth on your device.

iOS Bluetooth is on

Question 4

Can I use my reader in Application Mode with applications such as MS Excel, MS Word, Notes, Google Docs, or in a web browser text field?

Accepted Answer

On Apple iOS devices it's possible to use a Socket Mobile reader in Application Mode and read data into applications such as MS Excel, MS Word, Notes, or when scanning into a web-based text field. Please follow the instructions below:

Please view this walk-through video showing how to set your reader up with SM Keyboard on Apple iOS devices Opens new site if needed.

Note: This is currently only available on Apple iOS devices. Android capability will be added in the near future.

Question 5

When I read a barcode or NFC tag, no data appears on my screen.

Accepted Answer

Possible Cause:

Solution:

Although your device says it's connected, you are in the wrong mode.

Device is in wrong mode

If you are scanning into an application such as Shopify, Square or Zettle by Paypal, restart the host device and pair your reader to your host in Application Mode using Socket Mobile Companion App Opens Worldwide Website (AU, EMEA, UK).

Watch : How to pair Using Companion App .

If you are scanning into an application such as Notes, MS Word, MS Excel or you are scanning into a text field in a web browser, please follow these instructions Opens Worldwide Website (AU, EMEA, UK).

Possible Cause:

Solution:

The barcode reader is too close / too far from the barcode or the scanning angle is incorrect.

Practice scanning barcodes from different distances and angles.

Reading distance may vary according to barcode size and aspect ratio, symbology, label type and reading angle.

Barcode at a proper distance

Possible Cause:

Solution:

The barcode is either incorrectly formatted, damaged or badly printed.

Bad barcodes

Try to scan a barcode that is correctly formatted, clearly printed and of good quality.

Scanner is always on barcode

Possible Cause:

Solution:

The symbology function is disabled or not supported by the barcode reader.

Enable symbology.

If you don't know the barcode symbology, please contact us at

support@socketmobile.com.

Possible Cause:

Solution:

No application is activated to receive scanned data.

Screenshot of no apps open

Open an application (e.g. Notes). Position the cursor where you wish to enter data and try scanning again.

iOS notes app

Question 6

My reader is no longer connected.

Accepted Answer

Possible Cause:

Solution:

The host device or your software application has performed an automatic update and affected the Bluetooth pairing.

iOS software update

If you are scanning into an application such as Shopify, Square or Zettle by Paypal, restart the host device and pair your reader to your host in Application Mode using Socket Mobile Companion App Opens Worldwide Website (AU, EMEA, UK).

Watch : How to pair Using Companion App .

If you are scanning into an application such as Notes, MS Word, MS Excel or you are scanning into a text field in a web browser, please follow these instructions Opens Worldwide Website (AU, EMEA, UK).

Watch: How to Pair Using Companion App Opens new site

If you are scanning into an application such as Shopify, Square or Zettle by Paypal, restart the host device and pair your reader to your host in Application Mode using Socket Mobile Companion App Opens Worldwide Website (AU, EMEA, UK).

Watch : How to pair Using Companion App .

If you are scanning into an application such as Notes, MS Word, MS Excel or you are scanning into a text field in a web browser, please follow these instructions Opens Worldwide Website (AU, EMEA, UK).

Possible Cause:

Solution:

The scanner powers off and disconnects after 2 hours of no activity by default.

Turn off your host device's Bluetooth then scan the "scanner is always on" barcode below to configure your scanner.

Scanner is always on barcode

Possible Cause:		Solution:
The reader is low on battery, less than 5%.		Ensure the reader is connected to power.

Question 7

My reader frequently disconnects from Bluetooth.

Accepted Answer

Possible cause:

Solution:

Your software application or device's operating system may have updated in the background, or your device may be older and struggling to maintain a Bluetooth connection.

Force close your software application and relaunch it.
If relaunching your software application doesn't resolve the issue, reset/restart your device.

Possible cause:

Solution:

Your iPad/tablet's Auto-lock feature is enabled.

iOS auto Lock on

Disable iPad/tablet's auto-lock feature.

iOS auto lock off

Question 8

My reader turns off randomly on its own.

Accepted Answer

Possible Cause:

Solution:

Your batteries need to be reset.

Remove the batteries from your reader, leave them out for 10 minutes, re-insert and recharge the scanner overnight.

Batteries

Possible Cause:

Solution:

The reader is being charged incorrectly.

Important! - Charging your reader using an incorrect source (such as a computer USB port) will not provide enough current to charge reader. This may result in the reader registering as having more charge than it does and shutting down.

We recommend charging your reader using a suitable AC Power Adapter Opens Worldwide site .

AC Power Adapter

Possible Cause:

Solution:

Your reader has not been used in 2 hours. By default, the reader powers off and disconnects after 2 hours of no activity.

Turn off your host device's Bluetooth then scan the "reader is always on" barcode below to configure your reader (barcode readers only).

Scanner is always on barcode

Question 9

I still can't connect my reader.

Accepted Answer

Possible Cause:

Solution:

Your reader does not have enough power.

Please ensure your reader is sufficiently charged. If your reader is brand new it requires an initial charge of up to 8 hours.

If your reader does not fully charge, please submit a Hardware Support request for your region: WW, AU, EMEA, UK.

Question 10

How do I replace my DuraScan battery?

Accepted Answer

It is not possible to replace a battery in an older version of either the DuraScan D600 or D700 series reader.

If your DuraScan D600 or D700 series is the later v21 version, please follow the instructions below.

Remove Battery Door
Use screw driver to loosen screw and remove battery door.
Remove Battery
Use a flat head screw driver and place in the top right corner to gently push the battery out. Then, pull the connector to remove.
Insert New Battery
Plug the connector on the new battery.
Secure Battery Door
Ensure the battery door is properly placed, then screw the battery door back on.

Question 11

The iPad's keyboard won't pop up.

Accepted Answer

Possible Cause:

Solution:

You are paired and connected in Basic Mode (HID).

Double tap the power button to enable/disable the on-screen keyboard.

Watch: How to Enable On-Screen Keyboard for Apple iOS

Question 12

How do I pair my Socket Mobile scanner in Application mode on my PC?

Accepted Answer

Please download and install the Companion App for Windows Opens Worldwide site .

Once downloaded please run the application and follow the on-screen instructions.

Question 13

What kind of Warranty does Socket Mobile offer?

Accepted Answer

Socket Mobile devices ship with a limited 1-year warranty. Optional 2-year and 4-year warranty extensions are available. Full details are available at SocketCare Extended Warranty Service: WW, AU, EMEA, UK, JP

Question 14

What do the reader's beeps and tones mean?

Accepted Answer

Visit our sounds and indications page Opens Worldwide Website (AU, EMEA, UK) to hear the various reader tones and their meanings.

Question 15

My reader is getting hot.

Accepted Answer

If your Socket Mobile reader gets too hot while charging, unplug it right away.

Charging can make your reader a little warm, but if it feels hot to the touch, you should immediately disconnect it from its power source, then, contact our support team via the Hardware Support form Opens Worldwide Website (AU, EMEA, UK).

Question 16

What do the reader's lights and scan beams look like?

Accepted Answer

Visit our lights and scan beams page Opens Worldwide Website to see how they appear.

Question 17

How do I perform a factory reset on my SocketScan S550?

Accepted Answer

Power on your data reader.
Remove the battery door.
Press and hold the menu button. You will hear "menu."
Press and release the menu button again. The light ring will move to the second quadrant.
Press and hold the power button until you hear "factory reset."

Your S550 will now be reset to the default settings.

Question 18

My SocketScan S550 NFC Reader won't read wristbands.

Accepted Answer

If your S550 doesn't read your guest's wristband, please perform a factory reset.

Question 19

I'm encountering issues setting up my SocketScan S550 data reader.

Accepted Answer

If you encounter issues setting up your reader...

Ensure the application is updated to the latest version
Ensure your tablet/phone is updated to the latest version
Ensure the Socket Mobile reader is discoverable by following the steps below:
1. If the NFC Reader is or was being used with FunFangle Attendance on another iPad, please force close the FunFangle app on that iPad to release the S550.
2. If the NFC Reader is or was being used with FunFangle Attendance on an Android tablet, please terminate the Socket Mobile Companion Service running on that Android tablet to release the S550.

S550-funfangle-troubleshoot

After completing the steps above, your reader should be discoverable, and you will see a rapidly blinking blue light. You are now ready to attempt pairing again.