DS800/DS840/DS860

FAQ

  • My scanner is not holding a charge.

  • My host device cannot find the scanner.

  • Which mode is best to use for my Apple device? Application Mode? Or, Basic Mode?

  • Should I configure my scanner to Application Mode?

  • When I try to scan, no data appears on my screen.

  • My scanner is no longer connected.

  • My scanner disconnects frequently, nearly every 10 minutes.

  • My scanner turns off randomly on its own.

  • I still can't connect my scanner.

  • Can I pair and connect my Socket Mobile scanner to multiple host devices at the same time?

  • How do I change my 800 Series battery?

  • The iPad's keyboard won't pop up.

  • I have an Apple device and my keyboard is missing. How do I enable it?

  • I have an android device and my keyboard is missing. How do I enable it?

  • How do I connect my scanner to my Apple device in Application Mode?

  • How do I pair my Socket Mobile scanner in Application mode on my PC?

  • How do I set my Socket Mobile scanner in Application Mode (SPP mode) on Android using the onscreen barcodes in Socket Scan 10?

  • How do I set up my scanner in Application Mode (SPP mode) without using the onscreen barcodes?

  • My scanner won’t automatically scan barcodes.

  • Connecting Socket Mobile scanners in Application Mode for Android 8+

  • I can’t download or use the Companion app to pair. What do I do?

  • How do I pair my Socket Mobile scanner in Basic Mode (HID)?

  • My Charging Dock/Charging Stand does not charge my scanner.

  • How do I clean and care for my Socket Mobile scanner?

  • How do I set up my scanner on my Samsung Galaxy when there is no menu button?

  • My scanner is adding a zero when scanning UPC-A barcode. How do I remove it?

  • How do I mount my Charging Cradle?

  • The scanner does not scan the whole barcode when we are scanning in the Safari, Chrome or Firefox web browser. Is there something wrong with my scanner?

  • What affects my scanning speed?

  • Can I get a scanner used in HID or ‘raw serial’ mode to be registered?

  • What kind of Warranty does Socket Mobile offer?