Device Set-Up FAQs

Apple Devices

1. Open Settings > Bluetooth in your Apple device
2. Find your data reader and select "Forget This Device"
3. Attempt pairing again

Android Devices

This is a common issue when pairing Socket Mobile readers to Android devices in Application Mode. To resolve the issue please follow the instructions below, which use a Samsung tablet as an example.

1. Open Settings in the Samsung Tablet or Smartphone.
2. Find "Apps", tap it, and select the relevant option menu from the two below (depending on which is displayed on your screen.)

3. Either toggle "Show system apps" to on or select "show system apps" (depending on which option is displayed on your screen.)

4. Select Bluetooth from the list of Apps

5. Select "Storage "

6. Select "Clear Data "

7. Return to the Companion app and attempt the pairing again.

The Problem:

Most supported applications, such as Lightspeed, Shopify, Square, etc., require our scanners to connect to tablets in Application Mode. However, in many instances, corresponding web-based inventory software require scanners to connect in Basic Keyboard Mode. Previously, the workaround required resetting the scanner each time you needed to change applications and pair it in the required mode.

The Solution:

Our SM Keyboard  app allows you to remain in Application Mode for both POS and inventory without resetting and re-pair the scanner.

Instructions for IOS

Step 1: (Skip if you haven't previously paired a scanner.) Go into Bluetooth settings on your iPad and forget the scanner

Step 2: Download and install the Socket Mobile Companion  app and add your reader. (Skip if you've already done this.)

Step 3: Download and install the SM Keyboard  application.

• Open the app and follow the ‘Take Me There' link to the iPad/iPhone Keyboard Settings
• Toggle ‘Allow Full Access' and exit out of Settings

Step 4: Open Socket Mobile Companion and add your scanner in ‘Add a Reader'. (Skip if you've already done this.)

Step 5: Open your web-based application and make sure the keyboard is visible by selecting a text input field.

Step 6: In the bottom left-hand corner should be a globe – press and hold it and then select SM Keyboard.

Step 7: The on-screen keyboard will change to our keyboard and the scanner should show as connected.

You should now be able to switch between POS and your web-based application without having to reset the scanner each time.

Toggle your Bluetooth off/on. If that doesn't work, force close your application and try again.

There are two types of reset – Pairing Reset and Factory Reset.

A Pairing Reset removes the existing pairing from the memory of the barcode reader, making it discoverable to other host devices, but leaves any other configuration settings in place.

To perform a Pairing Reset:

1. Remove the barcode reader from Bluetooth settings of your host device.
2. Power on the reader.
3. Press and hold the scan button and power button simultaneously until the barcode reader plays 3 tones and shuts down.

Watch: How to Perform Pairing Reset 

This video walks you through the process using a 700 Series barcode reader. The 600 & 800 Series can be reset using the same sequence of button presses.

A Factory Reset puts the barcode reader back to its original factory default settings, making it discoverable to other host devices, but also removes any and all configuration settings that may have been applied.

To perform a Factory Reset:

1. Power on the reader
2. Press and hold the scan button
3. While continuing to hold the scan button, press and release the power button.
4. Keep holding the scan button (approx. 15 seconds) until the reader beeps, at which point release the scan button.
5. The reader will play 5 tones and shut down.

Watch: How to Perform Factory Reset 

This video walks you through the process using a 700 Series barcode reader. The 600 & 800 Series can be reset using the same sequence of button presses.

Currently, the only connection profile available for Apple Mac devices is Basic Keyboard Mode (HID). To pair your reader in this mode, please follow the instructions below.

Step 1: (Skip if you haven't previously paired a scanner) Go into Bluetooth settings on your Apple Mac and forget the scanner.

Step 2: Reset the scanner by scanning the Factory Reset barcode below:

Step 3: Turn the scanner back on and scan the Basic Keyboard Mode barcode below:

Step 4: Pair the scanner to your Apple Mac Device in Bluetooth Settings.

If you have paired a Socket Mobile barcode reader to an Apple device in Basic Keyboard Mode and the iOS keyboard is missing, simply double-tap the power button to toggle the iOS keyboard up/down as required.

To enable the on-screen keyboard when connected to an Android device in Basic Keyboard Mode, please follow the instructions below:

1. Open Settings in your device
2. Select Language and Keyboard
3. Select Physical Keyboard
4. Toggle "Show on-screen keyboard" to the on position

Please note, the wording above may vary between different versions of Android. For example, below are two different screens with the setting in question outlined in red:

First, make sure your app has Bluetooth permissions. Do this by checking the Bluetooth box on the app page in your iOS Settings app.

Then launch the app and select the desired readers in the app’s Available Reader list.

• The D600 will confirm the connection with the connection tone and solid blue Connection LED.
• The S550 will confirm the connection by saying “Connected” and solid blue or cyan Connection LED.

Basic Keyboard Mode Set-Up Instructions

The barcodes contained within the set-up instructions can be read directly from the screen. However, if you have a laser engine model (S730, D730, 7Mi, 7Pi) you will need to print the barcodes.

1. If the Socket Mobile reader has previously been paired to your host device, please remove it from Bluetooth settings.
2. Turn on the Socket Mobile reader.
3. Scan the Factory Reset barcode below, the reader will shut down.
   

4. Turn the reader back on and scan the Basic Keyboard Mode barcode below.
   

5. Open Bluetooth settings in the host device.
6. When the Socket reader is discovered, tap it on the screen to start the pairing process.
7. After a successful pairing, the connection status will change to "Connected", the blue light will turn solid and the reader will emit a single beep.

You are now connected in Basic Keyboard Mode

Samsung has created a work around for the Menu Button. 

On the bottom left hand side of your device there is a Multitasking Button. If you hold down the Multitasking button, the Menu should show on the screen.

To pair in the default reader mode, the S370 requires an application that contains the Socket Mobile CaptureSDK. Launch your supported application, and the S370 will connect automatically. If you are unsure if your application is supported, please contact your application provider.

1. Use the power button to power the device ON.
2. Remove the battery door.
3. Press and hold the menu button until you hear “Menu”.
4. Press the menu button again then let go. You should see the ring light move to the second quadrant.
5. Then press and hold the power button until you hear “Factory Reset”.

Your S370 has now been reset to the default settings.

To use your Socket Mobile barcode reader with both Shopify POS and Stocky inventory application on an iPad in Application Mode, you must use the Socket Mobile Keyboard application .

Instructions

1. Download and follow the set-up instructions within the app
2. Open Stocky and position the cursor in the required text field to open the keyboard
3. Press the globe icon and select SM Keyboard.

Your barcode reader will beep once, and you are ready to scan a barcode into Stocky.

As of January 2022, the default Bluetooth connection mode for Socket Mobile barcode readers has changed from Basic Keyboard Mode (HID) to iOS Application Mode.

We recommend you set up your barcode reader using the Socket Mobile Companion app, which is available from the Google Play Store , the Apple App Store  or for the Windows version, directly from the Socket Mobile website (WW,  AU, EU, UK).

Click here if you are unsure which Bluetooth connection mode you need .

The mode you need to be in depends on the software application you are using your Socket Mobile reader with.

Application Mode

Below is a list of the most common apps that require the reader to be in Application Mode to work correctly.

• Shopify
• Square
• Lightspeed
• Zettle by PayPal
• Shopkeep
• NCR Silver
• Vend
• Building Reports

A more comprehensive list can be found on your region's Business Applications page: WW, AU, EMEA, UK.

Application Mode Set-Up Instructions - If you are using one of the apps listed above, or one that is found on our Business Apps page, you can set up your barcode reader after downloading the Companion application:

• Apple App store
• Google Play store 
• Windows version 

Once the reader has been paired using Socket Mobile Companion, launch the required software application, the reader will connect to it and you’re all set.

Basic Keyboard Mode (HID)

Below is a list of the most common Apps that require the reader to be in Basic Keyboard Mode (HID) to work correctly.

• Notes
• Microsoft Excel / Spreadsheet
• Microsoft Word
• Google Docs online
• Safari
• Any text field in a web-based application

Basic Keyboard Mode Set-Up Instructions – No additional software is required. The Socket Mobile reader is paired directly to the host device in Bluetooth settings and when a barcode or RFID tag is read, the data is delivered to the available text field or where the cursor is flashing on the screen. In Basic Keyboard Mode, if there is no active text field or flashing cursor, the reader will still read the barcode or tag, but no data will be delivered to the software application. In this situation, touch the screen to activate the field or cursor and read the barcode/tag again.

For Barcode Readers Only

Basic Keyboard Mode (HID) set-up steps

1. Remove any existing Socket Mobile reader from the host device’ Bluetooth settings.
2. Turn the reader on and scan the factory reset barcode below.

The reader will play a tune and shut down.

3. Power the reader back on and scan the Basic Keyboard Mode (HID) barcode below. The reader will emit 3 tones and will now be discoverable in HID mode.

4. Open Bluetooth settings in the host device.
5. After a few seconds, when the Socket Mobile reader is discovered, tap it on the screen to start the pairing process.
6. After a successful pairing, the connection status will change to "Connected", the blue light will turn solid and the reader will emit a single beep.
7. To test – Open your application, position the cursor as required and scan a barcode.

Important - If connecting to an Apple device in Basic Keyboard Mode, the Apple on-screen keyboard will be disabled. Simply double-tapping the power button will toggle the keyboard up / down. See this video for details .

On Apple iOS devices it's possible to use a Socket Mobile reader in Application Mode and read data into applications such as MS Excel, MS Word, Notes, or when scanning into a web-based text field. Please follow the instructions below:

1. Download and install the Socket Mobile Companion app  from the Apple App store.
2. Launch Socket Mobile Companion and add your reader.
3. Download and install the Socket Mobile Keyboard  from the Apple App store.
4. Launch SM Keyboard and follow the in-app instructions.

Please view this walk-through video showing how to set your reader up with SM Keyboard on Apple iOS devices  if needed.

Note: This is currently only available on Apple iOS devices. Android capability will be added in the near future.

To take advantage of the Application Mode for faster scanning, you will need an app that supports Application Mode. If you are not sure if the specific App you are using is supported, you can install the Socket Mobile keyboard extension on your iOS or Android device.

No. The SocketScan S370 is seen as one product and, when paired, will accept data from the barcode or NFC reader.

Below are the different languages your Socket Mobile reader can be configured to. The different languages are only applicable if you are using your reader in Basic Keyboard Mode with apps such as Safari, MS Word or Excel, or a text entry field in a web-based application.

Before scanning your required language, please ensure your reader is disconnected from Bluetooth.

When a programming barcode is read successfully, you will hear this noise:

If your reader emits a single beep, please disconnect from Bluetooth and try again.

English (Default)

English (UK)

French

German

Italian

Japanese

Polish

Spanish

Swedish

ANSI