Troubleshooting

  • My reader isn’t found when I try and pair it in Companion.

  • Reader scans perfectly into my tablet-based POS application but not into a web-based inventory management application.

How To

  • How do I reset my barcode reader?

  • How do I pair a barcode reader to my Apple Mac device?

  • I have an Apple device and my keyboard is missing. How do I enable it?

  • I have an android device and my keyboard is missing. How do I enable it?

  • How do I connect my scanner to my Apple device in Application Mode?

  • How do I pair my Socket Mobile reader in Basic Keyboard Mode (HID)?

  • How do I set up my reader on my Samsung Galaxy when there is no menu button?

FAQs

  • What is the default connection mode for my barcode reader?

  • Does my barcode reader need to be in Application Mode or Basic Keyboard Mode?

  • Can I use my reader in Application Mode with applications such as MS Excel, MS Word, Notes, Google Docs, or in a web browser text field?

  • Should I configure my scanner to Application Mode?

Can't find the answer you need?

Please submit a hardware support request and our representatives will assist you.