Troubleshooting

  • My reader isn’t found when I try and pair it in Companion.

How To

  • How do I perform a Factory Reset on my S550?

  • I have an Apple device and my keyboard is missing. How do I enable it?

  • I have an android device and my keyboard is missing. How do I enable it?

  • How do I connect my scanner to my Apple device in Application Mode?

FAQs

  • What is the default connection mode for my barcode reader?

  • Does my barcode reader need to be in Application Mode or Basic Keyboard Mode?

  • Can I use my reader in Application Mode with applications such as MS Excel, MS Word, Notes, Google Docs, or in a web browser text field?

  • Should I configure my scanner to Application Mode?

  • How do I pair my Socket Mobile reader in Basic Keyboard Mode (HID)?

  • How do I set up my reader on my Samsung Galaxy when there is no menu button?

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