Socket Mobile-AU » Support » FAQs & Troubleshooting » Bluetooth & Pairing FAQs


  • My host device cannot find the reader.

  • When I read a barcode or NFC tag, no data appears on my screen.

  • My reader isn’t found when I try and pair it in Companion.

  • My reader is no longer connected.

  • My reader frequently disconnects from Bluetooth.

  • My reader turns off randomly on its own.

  • I still can't connect my reader.

  • The iPad's keyboard won't pop up.

  • I cannot download or use the Companion app to pair. What do I do?

  • Reader scans perfectly into my tablet-based POS application but not into a web-based inventory management application.

How To


  • Does my barcode reader need to be in Application Mode or Basic Keyboard Mode?

  • Can I pair and connect my Socket Mobile scanner to multiple host devices at the same time?

  • Can I pair the SocketScan S370 to my host device in Basic Keyboard Mode (HID)?

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