Socket Mobile-AU » Support » FAQs & Troubleshooting » Bluetooth & Pairing FAQs

Troubleshooting

  • My host device cannot find the reader.

  • When I read a barcode or NFC tag, no data appears on my screen.

  • My reader isn’t found when I try and pair it in Companion.

  • My reader is no longer connected.

  • My reader frequently disconnects from Bluetooth.

  • My reader turns off randomly on its own.

  • I still can't connect my reader.

  • The iPad's keyboard won't pop up.

  • Connecting Socket Mobile scanners in Application Mode for Android 8+

  • I cannot download or use the Companion app to pair. What do I do?

  • Reader scans perfectly into my tablet-based POS application but not into a web-based inventory management application.

How To

  • How do I connect my S550 to my Apple device in Application Mode?

  • How do I connect my D600 to my Apple device in Application Mode?

  • How do I set up my S550?

  • How do I connect my scanner to my Apple device in Application Mode?

  • How do I pair my Socket Mobile scanner in Application mode on my PC?

  • How do I set my Socket Mobile scanner in Application Mode (SPP mode) on Android using the onscreen barcodes in Socket Scan 10?

  • How do I pair my Socket Mobile reader in Basic Keyboard Mode (HID)?

  • How do I set up my reader on my Samsung Galaxy when there is no menu button?

FAQs

  • Does my barcode reader need to be in Application Mode or Basic Keyboard Mode?

  • Can I pair and connect my Socket Mobile scanner to multiple host devices at the same time?

Can't find the answer you need?

Please submit a hardware support request and our representatives will assist you.