This is an issue with the IOS 10 and newer updates. Socket Mobile has notified Apple of this issue and we are hoping that Apple will be addressing this in a new IOS (operating system) update.
For the time being we are asking our customers to use another web browser, such as Dolphin or Opera Mini instead.
If you continue to have this issue in different web browsers, please submit a service ticket to Socket Mobile’s Support Center (WW, AU, EMEA, UK, JP)