Barcode FAQs

The D750 barcode reader converts UPC-A to EAN 13 format by default.

Scan the command barcode below to re-encode UPC-A to UPC-A. This will remove the leading zero.

Please note, this barcode will only resolve issues with the D750 model of barcode reader. If you are experiencing the same issue with any other model of barcode reader, please submit a ticket on your region's support form: WW, AU, EMEA,  UK

This is an issue with the IOS 10 and newer updates. Socket Mobile has notified Apple of this issue and we are hoping that Apple will be addressing this in a new IOS (operating system) update.

For the time being we are asking our customers to use another web browser, such as Dolphin or Opera Mini instead.

If you continue to have this issue in different web browsers, please submit a service ticket to Socket Mobile’s Support Center (WW, AU, EMEA, UK, JP)

Reading distance depends on barcode size, symbology, label media, narrow and wide ratio, and scan angle. Minimum barcode size is 5 mils. Ensure your barcode is correctly formatted, not damaged or poorly printed.

1. Hold your scanner 4-5 inches away and center your beam.
2. Press and hold the scan button to start scanning barcodes.

How to scan 1D and 2D barcodes 

Currently, only the SocketScan D760 model is capable of reading OCR characters.

Scanning OCR fonts is like taking a photograph with a barcode scanner.

1. Hold your scanner 5-6 inches away and center your beam.
2. Press and hold the scan button to start reading OCR.

How to scan OCR and travel documents