Barcode FAQs

If you are using a D750 barcode reader, scan the command barcode below to re-encode UPC-A to UPC-A. This will remove the leading zero.

If you are using any other barcode reader (S700/800 series) scan the barcode below to remove the leading zero from UPC barcodes.

Important: Please ensure the barcode reader is disconnected from Bluetooth before scanning the barcode below.

This is an issue with the IOS 10 and newer updates. Socket Mobile has notified Apple of this issue and we are hoping that Apple will be addressing this in a new IOS (operating system) update.

For the time being we are asking our customers to use another web browser, such as Dolphin or Opera Mini instead.

If you continue to have this issue in different web browsers, please submit a service ticket to Socket Mobile’s Support Center (WW, AU, EMEA, UK, JP)

Reading distance depends on barcode size, symbology, label media, narrow and wide ratio, and scan angle. Minimum barcode size is 5 mils. Ensure your barcode is correctly formatted, not damaged or poorly printed.

1. Hold your scanner 4-5 inches away and center your beam.
2. Press and hold the scan button to start scanning barcodes.

How to scan 1D and 2D barcodes 

Currently, only the D760 and the later version of the S740* are capable of reading OCR characters and travel documents such as a passport. 

Scanning OCR fonts is like taking a photograph with a barcode scanner.

1. Hold your scanner 5-6 inches away and center your beam.
2. Press and hold the scan button to start reading OCR.

How to scan OCR and travel documents 

* The later version of the S740 has a green/white scan beam . The previous S740 version with a red beam will not read OCR characters or passports

The supported barcode symbologies are listed below.

Supported Barcodes Enabled by Default

Supported Barcodes Not Enabled by Default

1D

• Industrial 2 of 5
• Matrix 2 of 5
• Code 11
• MSI Plessey

The S370 reads the following NFC and RFID tags:

• ISO15693: Vicinity Card
• ISO/IEC 14443 A and B: Mifare, Sony FeliCA
• Compliant with EPC GEN 2 HF and ISO 18000-3 mode 3
• ISO 18000-3 mode 3: EPC GEN 2 HF
• NFC: ISO/IEC 18092
• Proprietary: Several
• Peer-to-Peer (P2P) Card Emulation

You can do this one of two ways:

• Launch your supported business app (iOS devices only) and place the tag/barcode on top of the S370, OR
• Launch Socket Mobile’s iOS Companion app , click on test, and place the tag/barcode on top of the S370.